14+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain
Must have worked on PSS cloud and good to have GDS understanding.
CRM/Salesforce solution experience is a plus
Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Solid verbal, written, presentation and interpersonal skills
Ability to collaborate as part of a team to solve business and technical problems
Be the Trusted Digital Transformation Advisor for our customers
Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
Assess customers business requirements, co-create the future vision for success and map to Salesforces solutions
Give input to customers target architecture, phasing, roadmap and transition architecture
Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals, leveraging Salesforce Platform and supporting technology
Comfortable working with complex business requirements, design, and help configure the desired solution.
Collaborate with Technical Architects, Project teams and implementation partners to determine the solution details and value of the proposed architecture
Review and provide guidance on design and infrastructure blueprints, as well as proactively identify and communicate potential issues or risks

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